North Brink Practice

North Brink Practice 2024-05-08 Person 5 5 0

Triage system works well

Quite happy

North Brink Practice 2024-05-08 Person 3 5 0

It is almost impossible to get an appointment by telephone on the day. At 8.00am I started calling the surgery which was aways engaged. On two occasions I did get through to the automated system only to be told the queue was full and was disconnected. At 8.18am joined the queue and at 8.23am was told there were no appointments left for the day. I was however offered an appointment at Clarkson Surgery on the coming Saturday. At this appointment I was asked by the receptionist and doctor if ok to share my information from the appointment to which I agreed. A few days later I received a call from North Brink asking the same question about agreement to share my information. What is going on!

This is not the first time I have had a problem getting an appointment. In March I was told to call 111 and got a same day appointment with a GP at North Brink. You need to provide more appointments. Why does Clarkson Surgery operate an overflow surgery on Saturdays but not North Brink?

North Brink Practice 2024-05-08 Person 3 5 0

I work full time so don’t have an hour to spend waiting on the telephone, triage also is a very timely process, not designed for anyone in full time employment. I had to debate with reception via email with Harriet to manage to get a telephone appointment which never happened. Fortunately the last nurse to do my Depo I believe it was Connie sorted a double appointment for me to discuss all my health ailments. Sarah yesterday was really knowledgable and actively listened to my needs.

More doctors I haven’t seen one in years. Have surgery parking for patients

North Brink Practice 2024-05-03 Person 3 5 0

Unable to get appointments as it was a phone call up date for prescription

Very satisfied with end result

North Brink Practice 2024-05-03 Person 3 5 0

I personally have never had any problems, in talking to or booking an appointment. The receptionist is always polite and helpful

Personally I have never had a problem